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Returns Policy

At Just Engines ZA, we strive to ensure customer satisfaction with every purchase. We understand that occasionally a part or engine may not be the right fit or may not meet your expectations.

This Returns Policy outlines the conditions and process for returning products purchased from Just Engines ZA.

1. Returns Eligibility

Products may be returned or exchanged within 14 days of receiving your order, provided they meet the following conditions:

  • The product must be in its original condition, unused, and in its original packaging where applicable.
  • All accessories, manuals, components, and items supplied with the product must be included.
  • The product must not have been installed, modified, dismantled, or damaged.
  • Proof of purchase, such as an invoice or order confirmation, must be provided.
  • The product must be returned in a condition suitable for inspection and resale, where applicable.

2. Non-Returnable Items

The following items may not be eligible for return or exchange, subject to applicable consumer law:

  • Electrical components that have been installed or connected.
  • Custom-ordered or specially sourced parts.
  • Used or stripping parts, unless faulty or materially different from their description.
  • Clearance or sale items clearly marked as “Final Sale.”
  • Products damaged as a result of improper installation, misuse, neglect, or modification.
  • Items returned without original packaging, labels, or tags where these were supplied.
  • Engines or mechanical components that have been dismantled, opened, modified, or altered after delivery.

3. Incorrect Parts or Engines Ordered

Where a customer orders an incorrect part or engine, Just Engines ZA reserves the right to charge a 20% handling and restocking fee on approved returns.

This fee covers the administrative costs associated with processing the return, inspecting the product, and preparing it for resale.

To help avoid ordering incorrect parts or engines, customers are strongly advised to:

  • Double-check the vehicle make, model, year, and engine specification before placing an order.
  • Confirm the engine code or part number where applicable.
  • Consult with Just Engines ZA staff if they are unsure about compatibility.
  • Verify part numbers against the vehicle's specifications.
  • Provide accurate vehicle identification information when requesting assistance.

4. Faulty, Damaged, or Incorrectly Supplied Products

If you receive a product that is faulty, damaged, or materially different from what was ordered or described, please contact Just Engines ZA immediately.

Subject to inspection and applicable consumer law, we may arrange a replacement, repair, credit, or refund.

For faulty, damaged, or incorrectly supplied products:

  • Contact us within 48 hours of receiving the product where possible.
  • Provide photographic or video evidence of the damage or fault where applicable.
  • Do not attempt to install, dismantle, modify, or repair the product before contacting us.
  • Keep the product and packaging available for inspection.
  • We will provide instructions regarding collection or return of the product.

5. Engine Returns

Due to the nature and value of engines, all engine returns are subject to inspection and verification.

Before an engine is returned, customers must contact Just Engines ZA and obtain approval and return instructions.

An engine may not qualify for a return where it has:

  • Been installed in a vehicle.
  • Been dismantled or opened.
  • Been modified or altered.
  • Been damaged during installation.
  • Been damaged through incorrect installation or use.
  • Had components removed or replaced without prior approval.
  • Been operated without the appropriate oil, coolant, or other required fluids.

Customers are responsible for ensuring that an engine is suitable for their vehicle and that installation is carried out by a suitably qualified person.

6. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact the Just Engines ZA customer service team within the applicable return period.
  2. Provide your order number or invoice number.
  3. Identify the product or engine you wish to return.
  4. Provide the reason for the return.
  5. Provide clear photographs or video where the product is damaged or faulty.
  6. Indicate whether you are requesting a refund, replacement, exchange, or other resolution.
  7. Our team will review your request and provide return instructions.
  8. Once approved, you may receive a Return Authorisation (RA) number.
  9. Package the product securely where packaging is required.
  10. Return the product to the address provided by Just Engines ZA.

Do not send any product back without first contacting Just Engines ZA and receiving return instructions.

7. Return Shipping

Customer's Responsibility — Where a return is due to:

  • An incorrectly ordered part or engine.
  • A change of mind.
  • Incorrect vehicle information supplied by the customer.

The customer may be responsible for the return shipping costs.

Just Engines ZA's Responsibility — Where the return is due to a product being:

  • Faulty.
  • Damaged before delivery.
  • Incorrectly supplied.
  • Materially different from the product ordered.

Just Engines ZA will, where applicable, arrange or contribute towards the return shipping costs.

8. Refund Process

Once the returned product has been received and inspected, Just Engines ZA will process an approved refund within 7 working days.

Refunds will generally be made using the original payment method where possible.

Please note:

  • Original delivery charges may be excluded from refunds where the return is due to an incorrect order or change of mind.
  • Where applicable, a 20% handling and restocking fee may be deducted for incorrectly ordered products.
  • Where the return is due to an error by Just Engines ZA or a faulty product, applicable delivery costs and fees will be handled in accordance with applicable consumer law.
  • Bank processing times may vary after the refund has been processed.
  • For refunds made by bank transfer, customers may be required to provide verified banking details.

9. Exchanges

Customers who would prefer to exchange a product should indicate this when submitting their return request.

Subject to stock availability, Just Engines ZA may provide a replacement product once the returned product has been received and inspected.

For exchanges:

  • If the replacement product costs more, the customer will be required to pay the difference.
  • If the replacement product costs less, the applicable difference may be refunded.
  • Applicable handling or restocking fees may still apply where the original product was incorrectly ordered.
  • Additional delivery charges may apply.

10. Used and Stripping Parts

Used and stripping parts are sold according to their stated condition and description.

Just Engines ZA endeavours to accurately describe the condition of used products.

If a used product is materially different from its description or is faulty upon arrival, the customer should contact us within 48 hours of receiving the product.

Following inspection, Just Engines ZA will determine an appropriate resolution, which may include:

  • Replacement.
  • Store credit.
  • Repair where appropriate.
  • Refund.

11. Warranty Claims

Certain engines, parts, or other products may be supplied with a specific warranty.

Where a product is covered by a warranty, the warranty terms and conditions applicable to that product will apply.

Customers experiencing a potential warranty issue should contact Just Engines ZA as soon as possible.

Warranty claims may require:

  • Proof of purchase.
  • Vehicle and engine details.
  • Installation information.
  • Diagnostic reports.
  • Photographs or videos.
  • Inspection of the product.
  • Proof that the product was correctly installed and maintained.

Warranty coverage may be affected where a product has been incorrectly installed, modified, abused, neglected, dismantled, or used outside its intended purpose.

12. Collection Orders

For products collected directly from Just Engines ZA, customers are encouraged to inspect the product before leaving the premises.

Customers should verify, where reasonably possible:

  • The product received.
  • The engine or part identification.
  • Visible condition.
  • Accessories or components supplied.

Returns for collection orders remain subject to this Returns Policy and applicable consumer law.

13. Inspection of Returned Products

All returned products are subject to inspection upon receipt.

If a returned product does not meet the applicable return requirements, Just Engines ZA reserves the right, subject to applicable law, to:

  • Refuse the return.
  • Reject the refund.
  • Apply an applicable handling or restocking charge.
  • Return the product to the customer at the customer's cost.

14. Consumer Rights

Nothing in this Returns Policy is intended to exclude or limit any statutory rights that a consumer may have under applicable South African consumer-protection legislation.

Where applicable law provides a consumer with rights that differ from this policy, those legal rights will apply.

15. Changes to This Returns Policy

Just Engines ZA reserves the right to amend this Returns Policy from time to time.

Any updated policy will be published on the justenginesza.co.za website.

Customers are encouraged to review this policy periodically.

16. Contact Information

For return, refund, exchange, or warranty enquiries, please contact:

17. Questions

If you have any questions about this Returns Policy or require assistance with a return, please contact the Just Engines ZA customer service team.

We are committed to assisting our customers and ensuring that returns, refunds, exchanges, and warranty enquiries are handled as efficiently and fairly as possible.

For additional information, customers should also review the Terms and Conditions and Privacy Policy.